Gloucester Hearing

Privacy Policy

Last updated: January 2025

Introduction

Gloucester Hearing ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or services.

Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number
  • Communication Preferences: Preferred contact times
  • Health Information: Information about your hearing concerns
  • Technical Data: IP address, browser type, pages visited
  • Marketing Data: UTM parameters and referral sources

How We Use Your Information

We use your personal information to:

  • Respond to your enquiries and callback requests
  • Provide hearing care services
  • Send appointment reminders and follow-up communications
  • Improve our website and services
  • Comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

  • Consent: When you submit a contact form
  • Legitimate Interest: To provide and improve our services
  • Legal Obligation: To comply with applicable laws

Data Sharing

We may share your information with trusted hearing care providers to arrange appointments and provide services. We do not sell your personal information to third parties.

We may share data with:

  • Partner audiologists and hearing care providers
  • Service providers (form handling, analytics)
  • Legal authorities when required by law

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Contact and health information is typically retained for 7 years in line with healthcare record-keeping requirements.

Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request data portability
  • Withdraw consent at any time

To exercise these rights, please contact us at info@hearingtestsgloucester.co.uk.

Cookies

Our website uses cookies to improve your experience and analyse website traffic. You can control cookies through your browser settings.

We use:

  • Essential cookies: Required for the website to function
  • Analytics cookies: Help us understand how visitors use our site

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

Third-Party Services

We use the following third-party services:

  • Web3Forms: Form submission handling
  • Google Analytics: Website analytics

Each service has its own privacy policy governing how they handle your data.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • Email: info@hearingtestsgloucester.co.uk

Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):